Welcome

The Monogram Room is a Locally Owned Business in New Orleans. We offer the highest quality in personalization along with unique gifts. We create elegant and beautiful designs with high quality materials. Please contact us directly if you would like a custom order.

Payments

The Monogram Room accepts PayPal, Etsy gift cards and other major credit cards.

Shipping

All items are custom made to order and ship within 5 days of placing order unless specified otherwise. All items ship either UPS or USPS First Class Mail from Louisiana. The order will be shipped to the address on the invoice unless otherwise specified.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

We strive to have complete customer satisfaction for every order and are confident you will love your purchase. Unfortunately, there are no refunds or exchanges unless there is an error by our boutique.

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